Designed Outcomes Pty Ltd (“we”, “our”, “us”) is committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
1. What personal information we collect
We may collect personal information such as:
- Name, address, phone number, and email address
- Employment and professional details
- Payment information (if applicable)
- Records of your communications with us
- Information you provide through forms, surveys, or online platforms
We may also collect sensitive information where reasonably necessary and with your consent (e.g., health information for training or workplace requirements).
2. How we collect information
We collect personal information directly from you when you:
- Interact with us online, by phone, or in person
- Register for our services or programs
- Make a payment or purchase
- Provide feedback, complete a survey, or contact us
We may also collect information from publicly available sources, third parties you have authorised, or automatically through our website (e.g., cookies, analytics tools).
3. Why we collect and use your information
We collect and use your personal information to:
- Provide and improve our services
- Communicate with you regarding services, training, or updates
- Process payments and maintain records
- Meet compliance and regulatory obligations
- Conduct research, evaluation, and reporting
- Respond to enquiries, feedback, or complaints
4. Disclosure of personal information
We may disclose your information to:
- Service providers who assist us in delivering services (e.g., IT, payment processors)
- Regulatory or government bodies where required by law
- Third parties where you have given consent
- Overseas recipients if our systems or providers are located outside Australia (we will take reasonable steps to ensure your information is protected)
5. Data security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and managerial safeguards.
6. Access and correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To do so, please contact us using the details below.
7. Complaints
If you have a concern about how we handle your personal information, please contact us.
8. Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
9. Contact us
If you have any questions or requests regarding this Privacy Policy, please contact us:
Designed Outcomes
Email: mail@designedoutcomes.au